Kontaktinformationen

Company & Contact Information

Last Updated: August 26, 2026

We are committed to providing clear and accessible customer support.

If you have questions about our cups, mugs, tumblers, orders, payments, shipping, returns, refunds, privacy, or other store-related matters, please contact us using the information below.

1. Business Information

Business Name: Qi Gong København
CVR Number: 32104274
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Business Address:
Toldbodgade 37A, 2.
1253 København K
Denmark

Responsible Person:
Inge Helene Overgård

Customer Service Email:
a01025838365@gmail.com

2. Customer Service

For questions regarding:

  • Cups

  • Mugs

  • Tumblers

  • Drinkware

  • Product sizes or capacities

  • Colors or designs

  • Orders

  • Payments

  • Shipping

  • Tracking

  • Returns

  • Refunds

  • Damaged or defective products

  • Incorrect or missing items

  • Privacy requests

  • General customer service

please contact:

a01025838365@gmail.com

3. Order Support

When contacting us about an existing order, please provide:

  • Your full name

  • Order number

  • Email address used for the order

  • Product name

  • Quantity

  • Color or design, where applicable

  • A clear description of your question or issue

Providing complete order information helps us locate your order and respond more efficiently.

4. Product Support

For questions about cups, mugs, tumblers, or related drinkware, we may assist with information concerning:

  • Product capacity

  • Materials

  • Dimensions

  • Included accessories

  • Lids

  • Straws

  • Seals

  • Cleaning instructions

  • Dishwasher suitability, where stated

  • Microwave suitability, where stated

  • Product condition

  • Missing parts

Please review the relevant product page and product instructions before use.

5. Damaged or Defective Products

If you receive a product that is:

  • Broken

  • Cracked

  • Chipped

  • Leaking

  • Defective

  • Incomplete

  • Incorrect

  • Materially different from the item ordered

please contact us as soon as reasonably possible:

a01025838365@gmail.com

Please include:

  • Order number

  • Description of the issue

  • Clear photos or videos of the product

  • Photos of the packaging

  • Photos of the shipping label where relevant

Please do not continue using a cup or other drinkware item if it appears cracked, chipped, broken, leaking, or unsafe.

6. Shipping Support

For questions regarding:

  • Order processing

  • Shipping confirmation

  • Tracking

  • Delayed shipments

  • Lost packages

  • Damaged packages

  • Incorrect delivery addresses

  • Failed delivery

please contact:

a01025838365@gmail.com

Please include your order number and tracking number, where available.

Detailed delivery times, shipping costs, and supported destinations are provided in our separate Shipping Policy.

7. Address Corrections

Customers are responsible for providing complete and accurate delivery information during checkout.

If you notice an error after placing an order, contact us immediately:

a01025838365@gmail.com

Please provide:

  • Order number

  • Customer name

  • Incorrect address

  • Correct delivery