Privacy Policy

Last Updated: August 26, 2026

Qi Gong København (“we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit our online store, place an order, purchase cups, mugs, tumblers, drinkware, or related accessories, contact customer service, or otherwise interact with our website and services.

1. Business Information

This online store is operated by:

Business Name: Qi Gong København
CVR Number: 32104274
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Business Address:
Toldbodgade 37A, 2.
1253 København K
Denmark

Responsible Person:
Inge Helene Overgård

Customer Service and Privacy Email:
a01025838365@gmail.com

2. Personal Information We May Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Contact Information

This may include:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

Order Information

This may include:

• Order number

• Products purchased

• Product size or capacity

• Product color or design

• Quantity

• Purchase date

• Order value

• Payment status

• Shipping status

• Return or refund information

Payment Information

Payments may be processed by third-party payment providers.

We do not intentionally store complete credit card or debit card information on our own systems.

Payment providers may process information necessary to:

• Authorize payments

• Complete transactions

• Prevent fraud

• Process refunds

• Comply with legal or regulatory requirements

Technical and Website Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Language settings

• Pages visited

• Referring website or source

• Website interactions

• Cookie identifiers

• Approximate location derived from technical information

3. Customer Service Information

If you contact us regarding:

• An order

• A cup or mug

• A damaged product

• A leaking product

• A broken or chipped item

• An incorrect product

• A return

• A refund

• A delivery problem

we may process information you voluntarily provide.

This may include:

• Order number

• Product name

• Product model or design

• Description of the issue

• Photos

• Videos

• Shipping information

• Customer service communications

Please avoid sending information that is not necessary for us to handle your request.

4. Information Related to Cups and Drinkware

Our cups, mugs, tumblers, and other drinkware products do not automatically collect personal information from customers.

If you voluntarily provide photographs or videos for a customer service, return, or refund request, we may use those materials only to review and handle the relevant issue.

Where possible, please avoid including unnecessary personal information in photographs or videos.

5. How We Use Personal Information

We may use personal information for purposes including:

• Processing orders

• Confirming purchases

• Processing payments

• Arranging shipping

• Providing order updates

• Providing tracking information

• Processing returns

• Issuing refunds

• Responding to customer inquiries

• Handling complaints

• Providing product support

• Preventing fraud

• Protecting website security

• Maintaining transaction records

• Complying with legal obligations

• Improving our website

• Measuring store performance

• Conducting marketing where permitted by applicable law

6. Legal Bases for Processing

Where GDPR or similar data protection laws apply, we may rely on one or more of the following legal bases.

Performance of a Contract

We may process information where necessary to:

• Complete your purchase

• Process payment

• Deliver your order

• Handle a return

• Issue a refund

• Provide customer support related to your purchase

Legal Obligations

We may process or retain information to comply with:

• Accounting requirements

• Tax obligations

• Consumer protection rules

• Fraud prevention obligations

• Other legal requirements

Legitimate Interests

Where appropriate, we may process information for legitimate business purposes such as:

• Protecting our website

• Preventing fraud

• Improving customer service

• Maintaining store security

• Improving our services

Consent

Where required by applicable law, we may request consent before using certain:

• Marketing cookies

• Analytics tools

• Advertising technologies

• Promotional communications

Where applicable, you may withdraw your consent at any time.

7. Shopify

Our online store may use Shopify to provide e-commerce functionality.

Shopify may process information necessary to provide services such as:

• Shopping cart

• Checkout

• Order processing

• Customer accounts

• Store security

• Technical hosting

• Payment-related functionality

Information processed by Shopify may also be subject to Shopify’s applicable privacy terms.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

• Essential website functions

• Shopping cart functionality

• Checkout

• Security

• Saving preferences

• Website analytics

• Advertising measurement

• Conversion tracking

Where required by applicable law, non-essential cookies will be used according to the visitor’s consent preferences.

You may also be able to manage cookies using browser settings or available cookie preference tools.

9. Analytics and Advertising

If enabled, our website may use third-party analytics or advertising services, including services such as:

• Google