Return & Refund Policy

Last Updated: August 26, 2026

Thank you for shopping with Qi Gong København.

We want customers to have a clear, transparent, and reliable shopping experience. This Return & Refund Policy explains our return period, return method, eligibility conditions, return shipping costs, refund process, damaged or incorrect product procedures, and applicable consumer rights.

This policy applies to cups, mugs, tumblers, drinkware, lids, straws, and related accessories purchased through our online store.

1. Business Information

This online store is operated by:

Business Name: Qi Gong København
CVR Number: 32104274
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Business Address:
Toldbodgade 37A, 2.
1253 København K
Denmark

Responsible Person:
Inge Helene Overgård

Customer Service Email:
a01025838365@gmail.com

2. 30-Day Return Policy

We accept eligible returns within:

30 calendar days from the date you receive your order.

The return period begins on the date the product is delivered to you or to a person designated by you.

To request a return, please contact:

a01025838365@gmail.com

Please include:

• Your full name

• Order number

• Email address used for the order

• Product name

• Reason for the return

• Photos or videos if the product is damaged, defective, incomplete, leaking, broken, or incorrect

After reviewing your request, we will provide the applicable return instructions.

Please do not send a product back before receiving return instructions from our customer service team.

3. EU Right of Withdrawal

If you are a consumer located in the European Union, you generally have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.

Our voluntary 30-day return policy provides additional time and does not restrict or replace your mandatory statutory rights. citeturn319209view3

To exercise your right of withdrawal, please email:

a01025838365@gmail.com

and provide a clear statement that you wish to withdraw from the purchase.

4. How to Start a Return

To initiate a return:

1. Contact us at a01025838365@gmail.com.

2. Provide your order number and the reason for the return.

3. Include photographs if the product is damaged, defective, incorrect, or incomplete.

4. Wait for our return instructions.

5. Package the product securely.

6. Send the return using the instructed return method.

Returns sent without sufficient identifying information may take longer to process.

5. Return Method and Return Address

Returns are accepted:

By mail or shipping carrier.

After your return request has been reviewed, we will provide:

• The applicable return address

• Packaging instructions, where necessary

• A return reference, where applicable

• Any other information required to complete the return

We recommend using a trackable shipping method and retaining proof of postage until the return has been completed.

Do not send a return to our registered business address unless we specifically instruct you to do so.

6. General Return Eligibility

For a standard voluntary return, the product should:

• Have been purchased from our online store

• Be returned within the applicable return period

• Be in reasonable condition

• Include all originally supplied accessories and components

• Include lids, straws, handles, sleeves, seals, cleaning tools, packaging, or other included parts where applicable

• Be securely packaged to prevent damage during return transportation

Customers may inspect a product to the extent reasonably necessary to determine its nature, characteristics, appearance, size, and basic functionality.

7. Cup and Drinkware Return Conditions

For voluntary change-of-mind returns, cups and drinkware should preferably be returned:

• Clean

• Undamaged

• Free from cracks

• Free from chips

• Free from stains

• Free from strong odors

• Free from excessive signs of use

• With all included accessories

• In the original packaging where reasonably possible

Opening the packaging and reasonably inspecting the product does not automatically remove your return rights.

However, if a product has been used, washed, altered, or handled beyond what is reasonably necessary for inspection and its value has been reduced, an appropriate deduction may be made from the refund where permitted by applicable law.

8. Glass, Ceramic, and Fragile Products

Glass cups, ceramic mugs, and other fragile drinkware must be packaged securely for return transportation.

Where reasonably possible, please use:

• Protective wrapping

• Internal cushioning

• A suitable shipping box

• The original protective packaging

Customers should not return broken glass or sharp fragments without first contacting customer service for safety instructions.

If a product arrived broken, cracked, or chipped, please keep the product and its packaging until we have reviewed the issue.

9. Personalized and Custom-Made Products

Products made specifically to a customer’s instructions may be excluded from ordinary change-of-mind returns where permitted by applicable law.

This may include cups that feature:

• A customer’s name

• Personal photographs

• Custom text

• Custom artwork

• A unique engraving

• A design produced specifically for the customer

Any applicable customization exception should be disclosed before purchase.

The exclusion does not apply where a personalized product is:

• Defective

• Damaged

• Incorrectly produced

• Materially different from the approved customization

• Otherwise not in conformity with the purchase agreement

EU withdrawal rules may exclude goods made to order or clearly personalized. citeturn319209view3

10. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us if your product:

• Arrived broken

• Is cracked or chipped

• Leaks

• Has a defective lid or seal

• Is incomplete

• Is the wrong color or design

• Is a different size or model from the product ordered

• Is materially different from its description

• Is otherwise defective

Please email:

a01025838365@gmail.com

and include:

• Your order number

• A description of the issue

• Clear photographs or videos of the product

• Photographs of the packaging

• Photographs of the shipping label where relevant

After reviewing the issue, we will provide an appropriate solution in accordance with applicable law.

This may include:

• Replacement

• Sending a missing component

• Refund

• Another appropriate remedy

11. Return Shipping Costs

Change-of-Mind Returns

If the return is requested because:

• You changed your mind

• You selected the wrong product

• You no longer need the product

• You do not like the size, color, design, or style

the customer is responsible for the return shipping cost, unless applicable law requires otherwise.

EU consumers returning goods under the statutory withdrawal right may generally be responsible for return postage where they were informed of this responsibility before purchase. citeturn319209view3

Defective, Damaged, or Incorrect Products

If a return is required because:

• The product is defective

• The product arrived damaged

• We sent the wrong product

• The order is missing essential components because of our error

• The product is materially not as ordered

we will cover reasonable return shipping costs where required.

Under EU consumer rules, the trader is responsible for the cost of returning a defective product. citeturn319209view3

12. Restocking Fee

We do not charge a standard restocking fee.

Restocking Fee: 0

This does not prevent a lawful deduction where the product’s value has been reduced because of handling or use beyond what was reasonably necessary to inspect it.

13. Refund Process

Once we receive the returned product, we will inspect it and notify you of the outcome.

For approved voluntary returns, we normally begin processing the refund within:

5 business days after the return has been inspected and approved.

Refunds will normally be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

For an applicable statutory EU withdrawal, the refund will be handled within the legally required period. Where legally permitted, we may withhold the refund until:

• We have received the returned goods; or

• You provide evidence that the goods have been sent back.

14. Refund Amount

An approved refund may include:

• The purchase price of the returned product

• Standard original delivery charges where their refund is required by applicable law

A refund may exclude:

• Return shipping costs for a voluntary return where the customer is responsible

• Additional costs for premium or express delivery selected by the customer

• A lawful deduction for diminished product value

• Costs caused solely by incorrect information provided by the customer, where permitted by law

Mandatory statutory consumer rights remain unaffected.

15. Original Delivery Charges

Where an applicable statutory right of withdrawal is exercised, standard original delivery charges will be refunded where required by law.

If you selected a delivery method more expensive than our standard delivery option, the additional delivery cost may not be refundable to the extent permitted by law.

For a voluntary return made after the statutory withdrawal period but within our additional 30-day return period, original delivery charges are generally not refundable unless:

• The product is defective

• The product arrived damaged

• We sent the wrong product

• Applicable law requires otherwise

16. Exchanges

We do not generally offer direct exchanges for ordinary change-of-mind returns.

If you would like another:

• Size

• Color

• Design

• Model

• Type of cup

the recommended process is:

1. Request a return for the original product.

2. Return the eligible product according to our instructions.

3. Receive the approved refund.

4. Place a new order for the preferred product.

For defective, damaged, or incorrectly supplied products, we may offer a replacement where appropriate.

17. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible:

a01025838365@gmail.com

If the order has not yet entered processing or shipment, we will make reasonable efforts to cancel it.

If the order has already been shipped, you may request a return after receiving it in accordance with this policy.

For personalized products, production may begin shortly after an order is confirmed. Cancellation may no longer be possible after customization has started, subject to applicable law.

18. Sale and Discounted Products

Products purchased during:

• Sales

• Promotions

• Discount campaigns

• Coupon offers

are generally subject to the same return conditions as regularly priced products unless a lawful exception was clearly disclosed before purchase.

Discounted products retain all mandatory statutory rights relating to defects and non-conformity.

19. Gift Cards

Gift cards are generally non-refundable except where applicable law requires otherwise.

Products purchased using a gift card may be returned according to this policy.

Where appropriate, the refund may be issued to the original gift card or another legally permitted method.

20. Refused or Unclaimed Deliveries

If a parcel is refused or remains unclaimed without prior agreement, please contact customer service.

Any refund will be handled after the parcel has been returned and reviewed.

Where permitted by applicable law, actual costs resulting solely from an unjustified refused or unclaimed delivery may be deducted from the refund.

This does not apply where the delivery was refused because the parcel or product was visibly damaged, incorrect, or otherwise non-conforming.

21. Product Safety

Do not use a cup, mug, or other drinkware product if it is:

• Cracked

• Chipped

• Broken

• Leaking

• Structurally damaged

• Otherwise unsafe

Customers should follow any care, cleaning, temperature, dishwasher, microwave, or usage instructions supplied with the product.

If the product appears defective or unsafe, stop using it and contact:

a01025838365@gmail.com

Nothing in this section limits statutory rights concerning an unsafe or defective product.

22. Statutory Consumer Rights

Nothing in this Return & Refund Policy limits mandatory consumer protection rights.

Depending on applicable law and circumstances, customers may have rights relating to:

• Withdrawal from eligible distance contracts

• Product conformity

• Defective goods

• Repair

• Replacement

• Price reduction

• Refund

These rights operate independently of our voluntary 30-day return policy.

23. Contact Information

For questions regarding returns, refunds, damaged products, incorrect orders, or cancellations, please contact:

Qi Gong København

CVR Number: 32104274

Registered Business Address:
Toldbodgade 37A, 2.
1253 København K
Denmark

Responsible Person:
Inge Helene Overgård

Customer Service Email:
a01025838365@gmail.com

We aim to respond to customer inquiries within 1–2 business days.