AGB

Terms of Service

Last Updated: August 26, 2026

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services.

Throughout these Terms, “we”, “us”, and “our” refer to Qi Gong København. “You”, “your”, “customer”, and “user” refer to any visitor, purchaser, or other person using our website or services.

By visiting our website, placing an order, purchasing a product, or otherwise using our services, you agree to these Terms together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies displayed on our website.

1. Business Information

This online store is operated by:

Business Name: Qi Gong København
CVR Number: 32104274
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Business Address:
Toldbodgade 37A, 2.
1253 København K
Denmark

Responsible Person:
Inge Helene Overgård

Customer Service Email:
a01025838365@gmail.com

2. Use of Our Website

You may use our website only for lawful purposes.

You agree not to:

  • Use the website for fraudulent or unlawful activity

  • Provide false or misleading information

  • Submit fraudulent orders

  • Attempt unauthorized access to our systems

  • Interfere with website security or operation

  • Introduce viruses, malware, or harmful code

  • Copy or commercially exploit protected website content without authorization

  • Use the website in violation of applicable laws or regulations

We may restrict access, refuse service, or cancel orders where reasonably necessary to prevent fraud, misuse, abuse, security risks, or unlawful activity.

3. Products

Our online store may offer products including:

  • Cups

  • Mugs

  • Tumblers

  • Drinkware

  • Lids

  • Straws

  • Sleeves

  • Related accessories

Product pages may include information such as:

  • Product description

  • Materials

  • Capacity

  • Dimensions

  • Color

  • Design

  • Included accessories

  • Care instructions

  • Price

  • Availability

Products are subject to availability.

4. Product Descriptions

We make reasonable efforts to ensure that product information is accurate.

However, minor differences may occur because of:

  • Product batches

  • Manufacturing variations

  • Packaging changes

  • Supplier updates

  • Screen display differences

  • Photography lighting

  • Typographical or technical errors

Minor differences that do not materially affect the nature or functionality of the product do not limit mandatory consumer rights.

If a product is materially different from its description, please contact:

a01025838365@gmail.com

5. Cups and Drinkware Product Notice

Cups, mugs, tumblers, and related drinkware should be used according to the product description and applicable instructions.

Depending on the product, suitability may vary for:

  • Hot beverages

  • Cold beverages

  • Dishwasher use

  • Microwave use

  • Freezer use

  • Carbonated drinks

  • Food-contact use

  • Outdoor use

Customers should review the specific product page and any supplied care instructions before use.

6. Product Safety

Do not use a cup, mug, tumbler, or other drinkware product if it is:

  • Cracked

  • Chipped

  • Broken

  • Leaking

  • Structurally damaged

  • Otherwise unsafe

Customers should follow all applicable instructions regarding:

  • Maximum temperature

  • Cleaning

  • Dishwasher use

  • Microwave use

  • Handling

  • Storage

  • Lids and seals

Nothing in this section limits mandatory rights relating to defective or unsafe products.

7. Personalized Products

Where we offer personalized or customized products, customization may include:

  • Names

  • Initials

  • Custom text

  • Photographs

  • Artwork

  • Engraving

  • Customer-selected designs

Customers are responsible for ensuring that submitted customization content is accurate and that they have the right to use it.

Personalized or custom-made products may be subject to different cancellation or return rules where permitted by applicable law.

These conditions should be clearly disclosed before purchase.

8. Orders

When you place an order, you confirm that all information provided is accurate and complete.

This may include:

  • Full name

  • Email address

  • Telephone number

  • Billing information

  • Shipping address

  • Product selection

  • Quantity

  • Customization details, where applicable

After placing an order, you may receive an order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary.

9. Reasons an Order May Be Refused or Cancelled

An order may be refused or cancelled if:

  • The product is unavailable

  • Payment cannot be verified

  • The order appears fraudulent

  • The delivery address is invalid or incomplete

  • An obvious pricing error has occurred

  • A material product-description error has occurred

  • Shipping to the destination is unavailable

  • The order violates these Terms

  • Fulfilling the order would violate applicable law

If we cancel an order after receiving payment, we will provide an appropriate refund.

10. Prices

Product prices are displayed on the relevant product pages and during checkout.

The final amount payable should be shown before the customer completes the order.

Prices may change from time to time.

A later price change will not normally affect an order that has already been accepted.

If an obvious pricing error occurs, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

11. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method

  • The information provided is accurate

  • The applicable payment provider may process the transaction

Payments may be processed by third-party payment providers.

We do not intentionally store complete payment card details on our own systems.

12. Cash on Delivery

If Cash on Delivery (“COD”) is available for your destination or order, the option will be displayed during checkout.

Customers selecting COD should:

  • Provide a complete delivery address

  • Provide a valid telephone number

  • Be available to receive the parcel

  • Make payment according to the carrier’s instructions

COD availability may depend on the destination, carrier, order value, and local delivery conditions.

13. Shipping and Delivery

Shipping destinations, processing times, transit times, shipping costs, tracking information, and delivery procedures are explained in our separate Shipping Policy.

Customers are responsible for providing accurate delivery information.

If you notice an error after placing an order, contact:

a01025838365@gmail.com

as soon as possible.

We will make reasonable efforts to correct the information before shipment.

14. Delivery Estimates

Delivery times displayed on our website or in our Shipping Policy are estimates.

Delivery may be affected by:

  • Carrier delays

  • Public holidays

  • Weather conditions

  • Transportation disruptions

  • Customs procedures

  • Local delivery conditions

  • Incorrect customer information

  • Circumstances outside our reasonable control

Nothing in this section limits mandatory rights relating to delayed or undelivered goods.

15. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Our standard voluntary return period is:

30 calendar days from the date the customer receives the order.

The Return & Refund Policy explains:

  • Return eligibility

  • Return instructions

  • Return shipping costs

  • Damaged products

  • Defective products

  • Incorrect orders

  • Refund processing

  • Cancellation

  • Applicable consumer rights

Customers should not send a return before receiving the applicable return instructions.

16. EU Right of Withdrawal

Consumers purchasing online in the European Union may have a statutory right to withdraw from eligible distance contracts.

This right operates independently of any additional voluntary return period offered by us.

Personalized or clearly custom-made products may be subject to lawful exceptions.

Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded.

17. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

  • Broken

  • Cracked

  • Chipped

  • Leaking

  • Defective

  • Incomplete

  • Incorrect

  • Materially different from the product ordered

please contact:

a01025838365@gmail.com

Please provide:

  • Order number

  • Description of the problem

  • Clear photos or videos

  • Photos of the packaging where relevant

We will review the issue and provide an appropriate remedy according to applicable law and our policies.

18. Product Care

Customers should follow available care instructions.

Depending on the product, these may include information regarding:

  • Hand washing

  • Dishwasher use

  • Microwave use

  • Temperature limits

  • Abrasive cleaning

  • Storage

  • Lids or seals

Damage caused solely by use contrary to the provided care instructions may not be considered a product defect.

This does not affect rights relating to defects that existed when the product was supplied.

19. Product Availability

All products are subject to availability.

We may:

  • Update products

  • Change designs

  • Replace models

  • Change packaging

  • Discontinue products

  • Limit quantities

If a product becomes unavailable after an order has been placed, we may contact the customer and provide an appropriate solution, such as a refund or available alternative.

20. Promotions and Discounts

We may occasionally offer:

  • Promotional prices

  • Coupon codes

  • Special offers

  • Limited-time discounts

Promotions may be subject to:

  • Expiration dates

  • Product restrictions

  • Quantity limits

  • Customer limits

  • Other clearly disclosed conditions

We may correct or cancel promotions affected by fraud, technical errors, misuse, or obvious mistakes.

21. Accuracy of Website Information

We make reasonable efforts to keep website information accurate and current.

However, occasional errors may occur involving:

  • Prices

  • Product descriptions

  • Capacity

  • Dimensions

  • Colors

  • Availability

  • Compatibility

  • Technical information

We reserve the right to correct genuine errors.

If an error materially affects an existing order, we will contact the customer and provide an appropriate solution.

22. Customer Accounts

If customer accounts are available, customers are responsible for:

  • Keeping login credentials confidential

  • Using reasonably secure passwords

  • Preventing unauthorized access

  • Informing us if unauthorized use is suspected

We may restrict or suspend an account where reasonably necessary to protect customers, our store, or other users.

23. Privacy

Personal information is processed according to our Privacy Policy.

Information may be processed for purposes including:

  • Order fulfillment

  • Payment processing

  • Shipping

  • Customer service

  • Returns and refunds

  • Fraud prevention

  • Legal compliance

  • Website operation

Please review our Privacy Policy for further information.

24. Cookies

Our website may use cookies and similar technologies for:

  • Essential website functions

  • Shopping-cart operation

  • Checkout

  • Security

  • Preferences

  • Analytics

  • Advertising measurement

Where legally required, non-essential technologies will be used according to the visitor’s consent choices.

25. Third-Party Services

Our online store may use third-party providers including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Logistics providers

  • Email providers

  • Hosting providers

  • Analytics services

  • Advertising platforms

  • Fraud prevention providers

Third-party services may be subject to their own terms and privacy policies.

26. Third-Party Links

Our website may contain links to external websites or services.

We do not control third-party:

  • Content

  • Security

  • Privacy practices

  • Terms

  • Services

Please review relevant third-party policies before using external services.

27. Intellectual Property

Unless otherwise stated, website content may be protected by intellectual property laws.

This may include:

  • Text

  • Product descriptions

  • Photographs

  • Graphics

  • Logos

  • Website layouts

  • Design elements

Protected content may not be copied, reproduced, modified, distributed, published, or commercially exploited without authorization, except where permitted by applicable law.

28. Customer-Submitted Content

If customers submit:

  • Reviews

  • Photographs

  • Custom artwork

  • Custom text

  • Comments

they confirm that they have the right to provide that content.

Customer-submitted content must not:

  • Violate applicable law

  • Infringe third-party rights

  • Contain malicious software

  • Be knowingly false or misleading

We may remove content that violates these Terms or applicable law.

29. Prohibited Uses

You must not use our website or services to:

  • Commit fraud

  • Violate applicable law

  • Submit false orders

  • Abuse returns or refunds

  • Introduce malware

  • Interfere with website security

  • Infringe intellectual property rights

  • Impersonate another person

  • Collect information unlawfully

A violation may result in order cancellation, account restriction, or other appropriate action.

30. Disclaimer

We make reasonable efforts to provide accurate information and reliable services.

To the extent permitted by applicable law, we are not responsible for losses caused solely by:

  • Improper product use

  • Failure to follow care instructions

  • Unauthorized modification

  • Incorrect customer information

  • Circumstances outside our reasonable control

Nothing in this section limits mandatory rights or liability that cannot legally be excluded.

31. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Mandatory consumer rights remain unaffected.

32. Force Majeure

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including:

  • Natural disasters

  • Severe weather

  • War or civil unrest

  • Government restrictions

  • Transportation interruption

  • Carrier disruption

  • Major technical failures

  • Public emergencies

  • Customs disruption

Where such circumstances materially affect an order, we will make reasonable efforts to provide appropriate information and remedies.

33. Consumer Rights

These Terms operate alongside applicable consumer protection laws.

Nothing in these Terms excludes or restricts mandatory statutory rights.

Depending on applicable law, customers may have rights relating to:

  • Withdrawal from eligible distance contracts

  • Defective products

  • Product conformity

  • Repair

  • Replacement

  • Price reduction

  • Refund

34. Complaints

If you have a complaint concerning:

  • A product

  • An order

  • Payment

  • Shipping

  • Delivery

  • A return

  • A refund

  • Customer service

please contact:

a01025838365@gmail.com

Please include your order number and a clear description of the issue.

We will make reasonable efforts to review and resolve the matter.

35. Changes to These Terms

We may update these Terms to reflect changes in:

  • Products

  • Store operations

  • Payment methods

  • Shipping services

  • Website functionality

  • Service providers

  • Applicable legal requirements

The latest version will be published on this page with an updated revision date.

36. Governing Law

These Terms are governed by applicable Danish law, subject to mandatory consumer protection rules that may apply to the customer.

If you are a consumer living in another jurisdiction, nothing in these Terms deprives you of mandatory protections that cannot legally be waived.

37. Contact Information

Questions regarding these Terms of Service should be sent to:

Qi Gong København

CVR Number: 32104274

Registered Business Address:
Toldbodgade 37A, 2.
1253 København K
Denmark

Responsible Person:
Inge Helene Overgård

Customer Service Email:
a01025838365@gmail.com