Shipping Policy

Last Updated: August 26, 2026

Thank you for shopping with Qi Gong København.

This Shipping Policy explains our order processing procedures, estimated delivery times, shipping costs, tracking information, delivery responsibilities, and how we handle delayed, lost, damaged, or incorrect shipments.

This policy applies to cups, mugs, tumblers, drinkware, lids, straws, and related accessories purchased through our online store.

1. Business Information

This online store is operated by:

Business Name: Qi Gong København
CVR Number: 32104274
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Business Address:
Toldbodgade 37A, 2.
1253 København K
Denmark

Responsible Person:
Inge Helene Overgård

Customer Service Email:
a01025838365@gmail.com

2. Shipping Destinations

We currently ship to the countries and regions available for selection during checkout.

If your destination is available during checkout, shipping is currently offered to that location.

Shipping availability may depend on:

• Destination country

• Delivery address

• Carrier availability

• Product restrictions

• Local delivery conditions

• Applicable legal or logistical requirements

3. Order Processing Time

Orders are normally processed within:

[INSERT PROCESSING TIME] business days

Order processing may include:

• Order verification

• Payment confirmation

• Product preparation

• Packaging

• Shipping-label preparation

• Handover to the shipping carrier

Processing time begins after an order has been successfully placed and confirmed.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing time is separate from shipping transit time.

4. Shipping Transit Time

After an order has been processed and handed over to the carrier, the estimated shipping transit time is:

[INSERT TRANSIT TIME] business days

Transit times are estimates and do not represent guaranteed delivery dates.

Actual delivery times may vary depending on:

• Destination

• Carrier operations

• Public holidays

• Weather

• Customs procedures

• Local delivery conditions

• Circumstances outside our reasonable control

5. Estimated Total Delivery Time

Our estimated total delivery time is:

Order Processing: [INSERT] business days
Shipping Transit: [INSERT] business days
Estimated Total Delivery Time: [INSERT] business days

The total delivery estimate includes both order processing time and shipping transit time.

6. Shipping Costs

Our standard shipping cost is:

[INSERT SHIPPING COST]

Any applicable shipping charge will be clearly displayed before the customer completes checkout.

We do not intentionally add undisclosed mandatory shipping fees after an order has been placed.

7. Shipping Methods

Orders are shipped using available standard logistics and delivery carriers.

The specific carrier may vary depending on:

• Destination

• Delivery address

• Product availability

• Parcel dimensions

• Carrier network

• Local delivery conditions

Where tracking is available, tracking information will be provided after the order has been shipped.

8. Order Confirmation

After placing an order, you will normally receive an order confirmation using the contact information provided during checkout.

Please review:

• Full name

• Email address

• Telephone number

• Shipping address

• Postal code

• City

• Country

• Product ordered

• Quantity

• Color or design, where applicable

If you notice an error, contact us as soon as possible:

a01025838365@gmail.com

We will make reasonable efforts to correct order information before shipment.

Changes cannot be guaranteed once the order has entered processing or has been handed over to the carrier.

9. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email.

Where tracking is available, the confirmation may include:

• Tracking number

• Tracking link

• Carrier information

• Shipment status

Tracking information may take some time to update after the parcel has been accepted by the carrier.

For tracking assistance, contact:

a01025838365@gmail.com

Please include your order number.

10. Delivery Address

Orders are delivered to the shipping address provided during checkout.

Customers are responsible for providing accurate and complete delivery information.

Please verify:

• Recipient name

• Street address

• Building or house number

• Apartment number, where applicable

• Postal code

• City

• Country

• Telephone number

• Email address

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

11. Address Changes

If you entered an incorrect shipping address, contact us immediately:

a01025838365@gmail.com

We will attempt to update the address before shipment.

Once the parcel has been handed over to the carrier, an address change may no longer be possible.

12. Delayed Shipments

Although we aim to meet our estimated delivery times, occasional delays may occur.

Possible causes include:

• High carrier volume

• Public holidays

• Weather conditions

• Transportation disruption

• Customs procedures

• Local delivery restrictions

• Incorrect customer information

• Events outside our reasonable control

If your order has not arrived after the estimated delivery period, please contact:

a01025838365@gmail.com

Please include your order number and tracking number, where available.

13. Lost Packages

If your package appears to have been lost during transportation, please contact us with:

• Order number

• Full name

• Shipping address

• Tracking number, if available

• Description of the issue

We will review the shipment status and, where appropriate, contact the carrier.

If a package is confirmed lost before delivery, we will provide an appropriate remedy in accordance with applicable consumer law.

This may include:

• Replacement

• Refund

• Another appropriate solution

14. Damaged Packages

Please inspect your package after delivery.

If your order arrives:

• Broken

• Cracked

• Chipped

• Damaged

• Incomplete

• Defective

• Materially affected during transportation

please contact us as soon as reasonably possible:

a01025838365@gmail.com

Please provide:

• Order number

• Description of the issue

• Clear photos or videos of the product

• Photos of the packaging

• Photos of the shipping label where relevant

Please keep the damaged product and packaging until the issue has been reviewed.

15. Incorrect or Missing Products

If you receive:

• The wrong product

• The wrong color or design

• The wrong quantity

• An incomplete order

• Missing accessories

• A product different from what you ordered

please contact:

a01025838365@gmail.com

We will review the order and provide an appropriate solution.

16. Shipping Notice for Cups and Drinkware

Cups, mugs, tumblers, and other drinkware may be fragile.

Our products may include components such as:

• Lids

• Straws

• Handles

• Sleeves

• Seals

• Cleaning accessories

• Protective packaging

After receiving your order, please check:

• The product for cracks or chips

• The lid or seal for visible damage

• Whether all included components are present

• Whether the product matches your order

If glass, ceramic, or other fragile drinkware arrives broken or damaged, do not continue using the product.

Please contact customer service before disposing of the product or packaging.

17. Customs, Duties, and Taxes

International orders may be subject to:

• Customs procedures

• Import duties

• Local taxes

• Customs-clearance charges

• Other government-imposed fees

Where our store collects such charges, they should be displayed during checkout.

Charges that are not collected by us may be assessed by the destination country according to applicable law.

Customers should review the final order amount before completing checkout.

18. Failed or Refused Delivery

A delivery may fail because:

• The address is incorrect

• The recipient cannot be contacted

• Nobody is available to receive the parcel

• The parcel is not collected

• Access to the delivery location is unavailable

• Delivery is refused

If a parcel is returned to us, please contact customer service.

Any refund or reshipment will be handled according to the circumstances, our Return & Refund Policy, and applicable law.

19. Risk During Delivery

Risk of loss or damage during transportation will pass according to applicable consumer law.

Where mandatory consumer law applies, risk generally remains with the seller until the goods are received by the customer or a person designated by the customer.

Nothing in this policy limits mandatory rights concerning lost, damaged, or undelivered goods.

20. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Our standard voluntary return period is:

30 calendar days from the date the customer receives the order.

Please review that policy for information regarding:

• Return eligibility

• Return method

• Return shipping costs

• Broken or defective products

• Incorrect products

• Refund processing

• EU withdrawal rights

• Personalized products

Do not send a return before receiving the applicable return instructions.

21. Delivery Time Disclaimer

All processing and delivery times stated in this policy are estimates.

Although we make reasonable efforts to meet estimated delivery times, delivery may occasionally be affected by circumstances outside our reasonable control.

Nothing in this Shipping Policy excludes or limits mandatory consumer rights.

22. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

• Shipping destinations

• Processing procedures

• Shipping carriers

• Transit times

• Shipping costs

• Store operations

• Applicable legal or logistical requirements

The current version will be published on this page with an updated revision date.

23. Contact Information

For questions regarding shipping, delivery, tracking, delayed orders, damaged parcels, or lost shipments, please contact:

Qi Gong København

CVR Number: 32104274

Registered Business Address:
Toldbodgade 37A, 2.
1253 København K
Denmark

Responsible Person:
Inge Helene Overgård

Customer Service Email:
a01025838365@gmail.com